Grievance Redressal Policy

Grievance Redressal Policy

Pro Gro Consultants is committed to addressing customer complaints fairly, transparently and promptly.

For concerns related to our services, payments, delays, privacy, document handling, property due diligence, business consulting, credit or loan-readiness assistance, or the conduct of our representatives, please contact us with your name, contact details and a brief description of the issue.

We aim to acknowledge grievances within 2 business days and resolve ordinary complaints within 15 business days, subject to complexity and third-party dependencies.

Complaints relating to decisions of banks, NBFCs, credit bureaus, insurers, government authorities or independent professionals may also need to be raised directly with the concerned entity.

Nothing in this Policy limits any statutory or legal remedy available under applicable Indian law.